Refund Policy

Quality Guarantee

At Fruitporium, we are committed to delivering the freshest produce. If you're not satisfied with the quality of your order, we're here to help.

Refund Eligibility

• Quality issues must be reported within 24 hours of delivery
• Clear photos of the product must be provided
• Items must not have been consumed or used
• Original packaging should be retained when possible

Refund Process

1. Contact our support team with your order details and photos
2. Our team will review your request within 24 hours
3. If approved, refund will be processed within 5-7 business days
4. Refund will be credited to the original payment method

Non-Refundable Items

• Items reported after 24 hours of delivery
• Products that have been consumed or used
• Custom or bulk orders